Domestic Shipping & Delivery:
Bake’s uses UPS as the primary carrier for all orders regardless of the shipping method chosen. For all domestic orders over $99, Bake’s uses UPS ground as the free delivery option unless otherwise stated. UPS ground shipments are generally delivered within one to seven business days. Bake’s offers a variety of expedited shipping options if you need your product faster such as; 3-Day Select which will arrive within three business days, 2-Day Air which will arrive within 2 business days, and Next-Day Air shipments which will arrive the following business day. All expedited shipping options will incur an additional fee. The Shipping & Order Cutoff statement below applies to all orders placed through BakesOnline. All non-stocked inventory or special orders may take one to three extra business days to process before shipping.
Shipping & Order Cutoff:
All orders placed are processed the next weekday. Saturdays, Sundays, and Holidays are not considered a week or business day, so all orders placed on these days will not be processed until the next business weekday. This applies to all orders regardless of which shipping method is chosen at checkout.
Domestic Shipping Methods (Continental United States of America):
Contact us immediately with any errors in your shipment (i.e. wrong zip code, transposed numbers, etc.), so that we can handle the problem as soon as possible. Report your shipping error to firstname.lastname@example.org so that we can make the proper corrections and get your package to you as fast as possible.
When a product return is received at Bakes, the item must be in new, unused condition, with all original packaging and components included. The Refund will be posted to the credit card used to process the transaction within 1-2 business weeks. However the original and return shipping and handling charges will not be credited back. This includes orders that qualified for free freight. If the order did qualify for free freight, the return will be processed less the original outbound shipping & handling cost.
To exchange your item for something else, it is best to place a new order through our website for the correct item and return your incorrect item for a refund. That way you get teh correct item quickly and minimize the risk of that item selling out.
Return Policy Qualifications:
In order to qualify for a full refund or exchange, item(s) must be returned in new and unused original condition, including the manufacturer's packaging it was sold in, tags, documentation and any accessories within 30 days of the date of purchase. Please do not ship the merchandise you are returning to us in its retail packaging. Please use the shipping box the product was delivered in or a new box. All returns must have a return authorization (RA) processed in order to be accepted. Buyers are responsible for return shipping and insurance, except in the event of a Bakes error. We strongly suggest obtaining a tracking number when you ship a return. No return shipments will be accepted freight collect or C.O.D., shipping must be prepaid to Bakes. Returns that qualify for a refund will entitle the purchaser to a credit for the appropriate amount. Credits will only be issued to the same account that was charged at the time of the initial purchase. Returns will be processed within three business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method. Discount, closeout, and custom manufactured merchandise are not included in this return policy.
Shipment / Product Damage in transit:
If your item arrives damaged please keep the item, box, and all packaging materials. The following photos need to be taken and emailed to email@example.com
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.