Domestic Shipping & Delivery:
Bake’s uses UPS as the primary carrier for all orders regardless of the shipping method chosen. For all orders over $99 Bake’s uses UPS ground as the free delivery option unless otherwise stated. UPS ground shipments are generally delivered within two to six business days. Bake’s offers a variety of expedited shipping options if you need your product faster such as; 3-Day Select which will arrive within three business days, 2-Day Air which will arrive within 2 business days, and Next-Day Air shipments which will arrive the following business day. All expedited shipping options will incur an additional fee. The Shipping & Order Cutoff statement below applies to all orders placed through BakesOnline. All special orders and phone orders may take one to two business days to process and ship.
Shipping & Order Cutoff:
The cutoff time for Bake’s to process orders is 12 P.M. Pacific Standard Time. All orders placed before noon will get processed the same day while all orders placed after noon will begin processing the following business day. Saturdays, Sundays, and Holidays are not considered business days, all orders placed on these days will not be processed until the next business day. This applies to all orders regardless of which shipping method is chosen at checkout.
Domestic Shipping Methods (Continental United States):
Contact us immediately with any errors in your shipment (i.e. wrong zip code, transposed numbers, etc.), so that we can handle the problem as soon as possible. Report your shipping error to firstname.lastname@example.org so that we can make the proper corrections and get your package to you as fast as possible.
If you decide that the new or unused item(s) is not going to work out, you have up to 30 days to return your purchase from your date of purchase. All returns must have a return authorization (RA) processed in order to be accepted. The return and original shipping and handling fees will not be refunded. Please see Bakes Return Policy Qualifications below.
To exchange your item for something else, it is best to place a new order through our website and return your other item for a refund. That way you get your new item quickly and do not risk it selling out. As always, feel free to give us a call to set up your exchange or have any questions.
Return Policy Qualifications:
In order to qualify for a full refund or exchange, item(s) must be returned in new and unused original condition, including the manufacturer's packaging it was sold in, tags, documentation and any accessories within 30 days of the date of purchase. Please do not ship the merchandise you are returning to us in its retail packaging. Please use the shipping box the product was delivered in or a new box. All returns must have a return authorization (RA) processed in order to be accepted. Buyers are responsible for return shipping and insurance, except in the event of a Bakes error. We strongly suggest obtaining a tracking number when you ship a return. No return shipments will be accepted freight collect or C.O.D., shipping must be prepaid to Bakes. Returns that qualify for a refund will entitle the purchaser to a credit for the appropriate amount. Credits will only be issued to the same account that was charged at the time of the initial purchase. Returns will be processed within three business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method. Discount, closeout and custom manufactured merchandise is not included in this return policy.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.