BakesOnline.com Help Center
» Shopping and Browsing
The navigation menu is found on the left side of each page of BakesOnline. You can click at any point in the menu depending on how detailed you would like your results to be. For example, you can click on "Wakeboards" and it will take you to the specific page for wakeboards. From this page you can then select a manufacturer or browse to featured products. To get more detailed, you would hover your mouse cursor over "Wakeboards" and then select a manufacturer or "View All." To get even more specific (Say you know the exact board you want to look at) you would hover over "Wakeboards" then a manufacturer, and then click on a specific board name. Once you reach a catalog page simply click the product picture or title to view description and purchasing information.
You can do this for any of the products on BakesOnline.com. Some will only have one sub-category, and others will have two sub-categories.
You can search for various products by clicking into the search box in the upper right with your mouse cursor. Once you click simply type in a phrase or keyword and then click the "GO" button.
Not all phrases or keywords will return a result. If this occurs, you may want to try an advanced search or modify your search.
If you would like to tell someone about a particular product at BakesOnline, click the "email a friend" button located below the product description. Then enter the required information and click "Send".
» Ordering
Adding Items to your Cart
The shopping cart detail and "View Cart" button can be found at the top right
corner of BakesOnline.com at all times. To add an item to the cart simply
go into a product detail page and click the "Add To Cart" button. If there
are options such as size or color, be sure and select an option prior to clicking
"Add To Cart" (If you forget this step you will be prompted to make a
selection before proceeding). Also, if you would like more than one (1) of
the item simply enter the amount you would like in the quantity box. After
clicking "Add To Cart", you will be taken to a detailed cart summary showing
what is in your cart. To change the quantity of an item, enter the desired number in
the text box below the "Qty" header and click "Update Quantity". To remove an
item from your cart, click "Remove" under the "Options" header.
You may then either continue shopping by simply navigating to more products or
proceed to checkout by clicking the
"Checkout" button at the bottom of the page. You may view this detailed
shopping cart summary at any time by clicking "View Cart" at the top right of the web site.
Checking Out
You can checkout at anytime. Simply click the "View Cart" button located at the upper right of the
page and then click "Checkout" at the bottom right of the page.
If you desire, you may modify your order before clicking "Checkout". To change the quantity
just enter the desired number in the text box that corresponds to the item you wish to update.
Then, click the "Update Quantity" button. If you have a coupon number, enter it in the coupon code
box and click "Apply". If you would like to save your cart you can do so by clicking the "Save Cart"
button. If you are logged in it will save the cart to your wish list. If you don't have an account
you can create one at this point. You may also remove an item from your cart by clicking "Remove" next
to the item it corresponds to. When ready, click "Checkout".
Now, you will need to enter billing and shipping information. (If you are logged in your
information will appear automatically. Simply make changes if any.) Your billing information
needs to match the address on the credit card you use to pay with. Click "Continue" at the bottom
right of the page.
Now, if you have a gift certificate you can apply
it simply by entering the certificate code into the text box and then clicking on "Apply". Next,
enter your payment information. If you need to edit your billing information you can do so by
clicking on "Edit". Be sure and review your order total. When ready, click "Complete Order".
(Your payment will be processed at this point).
You will now receive a confirmation and an order number. You will also receive an email shortly after
with an order detail and summary. You may also click on "View" to see the detail summary immediately.
If you wish, print the page for your records. You may also reorder and track your shipment from this
page. *Note: you will not be able to track the order until it has been shipped and assigned a tracking number.
BakesOnline.com accepts Visa, MasterCard, Discover, American Express and eCheck.
BakesOnline.com does not charge sales tax on any product for orders outside of the state of Washington. Washington residents pay state tax.
After clicking "Complete Order", you cannot change or cancel your order online. Call us at 425.392.8595 or email sales@bakesonline.com. Please contact us as soon as possible so we can make any necessary changes to your order. If you have not clicked "Complete Order" yet, you may make changes by clicking "View cart" at the top of the page.
If an item you order is currently out of stock, you will receive an email within 24 business
hours with an estimate on when we are expecting the item to be available to ship. The date is simply a
best guess, there is no guarantee that the item will ship out on the date specified.
The date is based on information we receive from the manufacturer of the product and there are many
variables involved.
Bakes Online occasionally offers closeout items at discounted prices. When closeouts are available you will be able to find them under the "Closeouts" button located in the main navigation area of the web site. A closeout price will only apply to new orders of the product, past orders of the same product will not be discounted.
» Shipping
Shipping may be FREE on select products. We also offer a number of expedited shipping options including 3 Day Select, 2nd Day Air, and Next Day Air.
If you would like to see the ship rates for your order, click "Checkout" from your cart. This will take you to the order information page. Click on "Check UPS Rates" located under the Shipping Method header. If logged in, the shipping prices will be displayed. If not logged in, you will be prompted to select your city, state, postal code, and country. After entering the required information, click the rates button again and you will be presented the shipping prices.
Hawaii and Alaska customers must choose either 2nd Day Air and Next Day Air options.
All orders placed by 11:00 AM (PST) for in stock items will generally ship the same day. UPS Ground shipments will arrive within 1 to 7 business days, depending on your location. 3 Day Select shipments will arrive within three business days, 2nd Day Air shipments will arrive within two business days, and Next Day Air shipments will arrive the following business day.
You may track your order at any time by clicking "Sign In" at the top right. Sign into your account and then click "View Order Status and History". Click the "Track" button that corresponds with the order you wish to track.
After clicking "Track", you will see a link for any packages that have shipped toward the bottom of the page under the Tracking Details header.
If you have any specific questions concerning your order you may contact us.
Please note that it may take up to 24 business hours for you order status and tracking number(s) to be updated. Also note that the expected ship date is only an estimate. We do not guarantee that the item will ship out on the date specified. The date is a best guess based on information we receive from the manufacturer of the product. There are no guarantees from Bakes Online on ship dates.
Bakes Online uses UPS to ship. There are various shipping options within UPS that you will be able to select at checkout. These include but are not always limited to: ground, 3 day select, 2 day air, and next day air.
» Personal Account
To create an account simply click "Sign In" at the top right of the web site. From there simply fill out the required information under the Create New Account header and click "Continue".
To login to an existing account click "Sign In" at the top right of the web site. Fill out the required information under the Sign In To Your Account header and click the "Sign In" button below your information.
You must first sign into your account (see above). Then click on the "View Order Status and History" link.
To view your Wish List you need to be logged into your account (see above). From there you may either click on the "Wish List" link below the Sign In and Sign Out buttons at the top right of the web site, or you may clcik the "My Account" link in the same spot and then click on the "Access My Wish List" link.
To see your address book, sign into your account (see above) and click the "Manage Adress Book" link. From there you can add and edit your address book.
» Returns/Exchanges
See our Shipping and Returns Policy.
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